Fraud Prevention

At Metro City Bank, your account security is our top priority. Check fraud is a real and ongoing threat, but by following these simple effective steps, you can significantly reduce your risk and protect yourself from falling victim to check fraud.

 

By following these simple tips, you can help ensure the security of your funds. If you ever have questions or need help, we are here for you!

In today’s digital world, where financial transactions are just a few clicks away, protecting customers from fraud has become more critical than ever. At Metro City Bank, safeguarding your money is our top priority, and we are fully committed to implementing cutting-edge fraud prevention measures to ensure your safety.

We take a proactive approach to fraud prevention through a combination of advanced technology, regular employee training, customer education, and continuous monitoring. Our staff is thoroughly trained to identify and respond to fraudulent activity, staying informed about the latest fraud trends and tactics. Additionally, we provide ongoing education to our customers to help them recognize potential threats and take the necessary precautions.

 

By investing in these proactive steps, we not only protect your financial transactions but also foster a culture of vigilance and accountability within our organization. We are dedicated to making sure that your banking experience is not only convenient but also safe and secure. If you have any questions or concerns about how we are protecting you from fraud, please don’t hesitate to reach out to us.

 

 

 

 

 

 

Employees serve as the first line of defense against fraud, which is why Metro City Bank places a strong emphasis on providing regular, comprehensive training for all staff members. Our training programs are designed to equip employees with the knowledge and skills necessary to identify and respond to fraudulent activity promptly. We ensure that our team is well-educated in the latest fraud trends, techniques, and emerging tactics used by criminals, such as phishing schemes, account takeover attempts, and debit card fraud. In addition to educating staff on how to recognize suspicious behavior, we also teach them how to follow proper protocols for reporting and escalating concerns to the appropriate authorities within the bank. Regular refresher courses and updates are provided to ensure that employees are always up to date on the most current fraud prevention strategies and tools. By investing in our team's education and preparedness, Metro City Bank ensures that we can respond quickly and effectively when fraud is suspected. This proactive approach not only helps protect our customers but also fosters a culture of awareness and responsibility throughout the organization.

 

Preventing fraud isn’t just about having the right tools – it’s also about educating customers on how to protect themselves. Metro City Bank offers a wealth of resources to help customers recognize common fraud schemes, we share this educational information through online guides and newsletters. We will continue to share and distribute these valuable resources to help our customer improve their fraud prevention awareness.

 

 

At Metro City Bank, your security is our top priority, which is why we use advanced encryption and multi-layered authentication to protect your online and mobile banking experience. When you log in, you are safeguarded by multi-factor and two-factor authentication, requiring a one-time verification code sent to your phone to ensure that only you can access your account—even if your password is compromised. For added convenience and protection, our mobile app also supports biometric login options such as facial recognition, providing a seamless yet secure way to verify your identity. Combined with real-time alerts and encrypted communication, these measures help ensure your financial information remains private and protected at all times.

 

Fraud can happen at any time, which is why Metro City Bank utilizes real-time fraud detection systems to safeguard our customers. This proactive system serves as a critical defense in the ongoing battle against fraud. This feature will temperately block the suspicious transactions at the point of sale during the purchase attempt until our customer can recognize the transactions. Our customers’ account is under a monitoring 24/7, identifying any unusual or suspicious transactions. If something doesn’t seem right, the system flags the transaction, and customers are notified immediately. This helps us catch fraud before it causes significant damage. In cases where our system is unable to successfully contact a customer, the fraud alert is forwarded to our bank's team, who will reach out directly to the customer. For this reason, we strongly encourage all cardholders to keep their contact information current and to respond to any fraud alerts as quickly as possible.

 

One of the simplest and most effective ways to catch fraud early is through instant alerts. Metro City Bank provides customers with real-time notifications via SMS, email, or app alerts whenever suspicious activity is detected. If a large or unusual transaction occurs, customers are alerted immediately, allowing them to take action if necessary.

Metro City Bank is committed to protect our customers and communities from financial crime. We work closely with law enforcement agencies to prevent fraudulent activity. By sharing information and collaborating on investigations, we can help bring fraudsters to justice and stop fraud before it spreads.

 

Metro City Bank offers a range of fraud protection products to provide customers with peace of mind. Services like check verification system, credit monitoring, fraud alerts via text or email, multiple-factor authentication, help lines for reporting suspected identify theft, and fraud insurance are available to ensure that our customers have all the tools they need to protect their personal and financial information.

 

 

Metro City Bank uses chip-enabled cards, which offer a higher level of security than traditional magnetic stripe cards. Each time you use your chip card, it creates a unique, one-time transactions code - making it extremely difficult for fraudsters to duplicate or clone your card. Additionally, our ATMs are equipped with the latest security features to protect you from unauthorized access and card fraud.

 

In the unfortunate event that fraud does occur; Metro City Bank is committed to making the dispute resolution process as simple and stress-free as possible. As soon as you report the suspected fraud, our dedicated fraud team begins a thorough review, we analyze transaction details, monitor account activity, and gather any necessary documentations to quickly determine the nature of the incident. For debit card disputes, in order to minimize the impact on your finances, we offer provisional credit for eligible unauthorized transactions, while we continue our investigation, this ensures you have access to your funds during the review process. Our customer service representatives are available to guide you through every step. From filing the initial report to submitting any necessary documents, we will ensure you understand the process and what’s needed to resolve your case. While resolving the issue, we will work with you to secure your account. This may include issuing a new card, updating your login credentials, and reviewing best practices to help prevent future incidents.